TERMS AND CONDITIONS OF USE

Website Terms and Conditions of Use

 

1.            About the Website

 

1.1. Welcome to www.sdembroidery.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

1.2. The Website is operated by Smart D'sign (ABN 27 887 319 857). Access to and use of the Website, or any of its associated Products or Purchase Services, is provided by Smart D'sign. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services, immediately.

1.3. Smart D'sign reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Smart D'sign updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

1.4 We use the word 'courses' for our online tutorials, which are accessible after purchase. These are video tutorials and are 100% self-teaching. No individual support or teaching lessons are offered or available. All 'courses' are pre-recorded video tutorials. These courses are not live, we do not offer individual lessons.

1.5 We use the term 'academy' for our platform, where we store and offer our collection of video tutorials. It is not an academy in form of a school or university. It is simply a term that makes the identification easy for our customers.

 

2.         Acceptance of the Terms

 

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Smart D'sign in the user interface.

 

3.         Registration to use the Purchase Services

 

3.1. In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

 

(a) an email address

(b) preferred username

(c) a mailing address

(d) a password.

 

3.2. You warrant that any information you give to Smart D'sign in the course of completing the registration process will always be accurate, correct and up to date.

3.3. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

 

3.4. You may not use the Purchase Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with Smart D'sign; or

(b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

 

4.         Your obligations as a Customer

 

4.1. As a Customer, you agree to comply with the following:

 

You will use the Purchase Services only for purposes that are permitted by:

(a) the Terms;

(b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(c) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Smart D'sign of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(e) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Smart D'sign providing the Purchase Services;

(f) you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Smart D'sign for any illegal or unauthorised use of the Website; and

(h) you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

 

5.         Purchase of Products and Returns Policy

 

5.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

5.2. Payment of the Purchase Price may be made through one of the following third party providers:

(a) Paypal

(b) BankWire

(the 'Payment Gateway Providers')

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

 

5.3. Following payment of the Purchase Price being confirmed by Smart D'sign, you will be issued with a receipt to confirm that the payment has been received and Smart D'sign may record your purchase details for future use.

5.4. Smart D'sign may, at their sole discretion, provide a refund on the return of the Products within 0 days where the Product packaging is unopened and remains in a saleable condition. This excludes personal (embroidered) and digital items. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

 

6.         Warranty

 

6.1. Smart D'sign's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

6.2. You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Products within 0 from the date of purchase (the 'Warranty Period').

6.3. In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Smart D'sign showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Smart D'sign at PO Box 266, Burpengary, Queensland 4505, Australia or by email at info@smart-dsign.com.

6.4. Where the Warranty Claim is accepted then Smart D'sign will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

6.5. The Warranty shall be the sole and exclusive warranty granted by Smart D'sign and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

6.6. All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

6.7. The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

 

7. Copyright and Intellectual Property

           

7.1. The Website, the Purchase Services and all of the related products of Smart D'sign are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Smart D'sign or its contributors.

7.2. Smart D'sign retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you: 

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Smart D'sign; or

(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process). 

7.3. You may not, without the prior written permission of Smart D'sign and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party contact for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

7.4. You my not - without the prior written permission of Smart D'sign - amend the embroidery files and ebooks in any way. If you amend our embroidery designs to your own needs or taste, the amended designs are still copyrighted by Smart D'sign and can not be distributed by copy, sold or shared. You may not at all partially use, swap, sell or share any of your embroidery designs, ebooks and other digital items from this website. If we become aware about offenders we will prosecute those cases straight away without warning.

7.5. Right of use - Private or Commercial use

7. a) All embroidery designs which are clearly marked as "Idea, Graphic design and Digitising by Smart D'sign" include the licence to use the design for private and small commercial use (i.e. to produce physical products for your business to be sold to your customers) as well as the use for donation, charity or gifts. If you want to use our embroidery files to create items for sale/donation you are most welcome. We wish you much of success. The licence does NOT include the right to resale the original files or parts of it. Paragraph 7.4. applies to the original embroider designs in all parts. 
8. b) All embroidery designs based on a graphic from a third party are NOT to be used in any way to produce physical products for resale. These files are only to be used for private purposes. Paragraph 7.4. applies to the original embroider designs in all parts. 
9. Privacy

 

Smart D'sign takes your privacy seriously and any information provided through your use of the Application and/or the Purchase Services are subject to Smart D'sign's Privacy Policy, which is available on the Application.

 

9.         General Disclaimer

 

9.1. You acknowledge that Smart D'sign does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

9.2. Smart D'sign will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

9.3. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

9.4. Subject to this clause, and to the extent permitted by law:

 

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

 

(b) Smart D'sign we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

 

9.5. Use of the Website, the Purchase Services, and any of the products of Smart D'sign is at your own risk. Everything on Website, the Purchase Services, and the Products of Smart D'sign, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Smart D'sign make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Smart D'sign) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

 

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

(c) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

(d) the Content or operation in respect to links which are provided for the User's convenience;

(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

(f) any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

 

10.       Limitation of Liability

 

The following Terms will apply to physical products only.

10.1. Smart D'sign's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase, then the total liability of Smart D'sign is the resupply of information or Purchase Services to you.

10.2. You expressly understand and agree that Smart D'sign, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

 

10.3. Smart D'sign is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Smart D'sign, by third parties or by any of the Purchase Services offered by Smart D'sign.

 

11.       Termination of Contract

 

The following Terms will apply to physical products only.

11.1. The Terms will continue to apply until terminated by either you or by Smart D'sign as set out below.

11.2. If you want to terminate the Terms, you may do so by:

(a) notifying Smart D'sign at any time; and

(b) closing your accounts for all of the Purchase Services which you use, where Smart D'sign has made this option available to you.

 

Your notice should be sent, in writing, to Smart D'sign via the 'Contact Us' link on our homepage.

 

11.3. Smart D'sign may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) Smart D'sign is required to do so by law;

(c) the partner with whom Smart D'sign offered the Purchase Services to you has terminated its relationship with Smart D'sign or ceased to offer the Purchase Services to you;

(d) Smart D'sign is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or

(e) the provision of the Purchase Services to you by Smart D'sign is, in the opinion of Smart D'sign, no longer commercially viable.

 

11.4. Subject to local applicable laws, Smart D'sign reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Smart D'sign's name or reputation or violates the rights of those of another party.

11.5. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Smart D'sign have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

 

12.       Indemnity

 

12.1. You agree to indemnify Smart D'sign, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

 

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

(c) any breach of the Terms.

 

13.       Dispute Resolution

 

13.1. Compulsory:

 

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sort).

 

13.2. Notice:

 

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

 

13.3. Resolution:

 

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

 

(a) Within 7 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 7 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the or his or her nominee;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in , Australia.

 

13.4.    Confidential

 

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

 

13.5. Termination of Mediation:

 

If have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

 

14. Venue and Jurisdiction

 

The Purchase Services offered by Smart D'sign is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

 

15. Governing Law

 

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

 

16. Independent Legal Advice

 

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

 

17. Severance

 

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

 

Smart D’sign Embroidery - Antje Palandt:  Privacy Policy, Update 25th May 2018

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Newsletter providers, webhosting companies, email provider.

1. Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Terms of Use in my online shop. I use your information as necessary to comply with my obligations in my online shop Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as newsletter providers, webhosters (where I host my own webshop www.smart-dsign.com and where my database is hosted) and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Smart D’sign Embroidery - Antje Palandt, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@smart-dsign.com. Alternately, you may mail me at:

PO Box 614
Caboolture QLD 4510
Australia